Refund policy

Return & Exchange Policy

At Mercy, we gladly offer exchanges and returns to ensure you are fully satisfied with your order.

Exchanges

If you would like to exchange an item, please email us at mercylifeandapparel@gmail.com within 2 days of receiving your order.
Packages sent back without prior contact will not be accepted.

Returns

We offer a 7-day return policy, meaning you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • Item must be in the same condition as received

  • Unworn / unused

  • Original tags attached

  • Original packaging included

  • Proof of purchase is required

To start a return, email us at mercylifeandapparel@gmail.com.
Return packages must be sent to the address provided after your return request is approved.

Once your return is accepted, we will send you:

  • A return shipping label

  • Instructions for shipping your item

Any item sent without approval will not be accepted.

You can contact us anytime regarding returns at
mercylifeandapparel@gmail.com

Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns on:

  • Custom or personalized items

If unsure whether your item qualifies, you may contact us before a return request.

European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have 14 days to cancel or return your order for any reason.
Item must remain unworn, unused, and in original packaging with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.
If approved, your refund will be automatically processed to your original payment method within 10 business days.

If more than 7 business days have passed since your refund approval and you still haven’t received it, please contact us at: mercylifeandapparel@gmail.com